Invoice Terms and Conditions

Payment Terms

• Books & Resources: A one-time payment is required for books and resources.
• Wire Transfer: Please mention the student’s name when making a wire transfer.
• Tax Information: Supply is made under a Letter of Undertaking (LUT) without payment of Integrated Tax (IGST).
• Electronic Invoice: This invoice is electronically generated and does not require a signature.

Service Terms

• Discontinuation Notice: A one-month prior notice is required if you wish to discontinue our services.
• Missed Classes: If a student cannot attend a scheduled class, a minimum of one day's prior notice is required.
• Session Rescheduling: A session can be rescheduled once, provided we receive at least one day's prior notice.
• Payment Due Date: Payments must be made by the due date specified in the invoice.

Refund Policy – iWish Academy

At iWish Academy, we strive to provide the best learning experience for our students. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below.

1. Eligibility for Refunds

• The student withdraws from a course before the commencement of the first session.
• A technical issue caused duplicate payments.
• The academy cancels a course or session due to unforeseen circumstances.
• Dissatisfaction with a course, provided the request is made within the first 2 sessions and subject to review.

2. Non-Refundable Cases

• Sessions already attended or partially completed courses.
• Missed classes without prior notice or valid reason.
• Change of mind after the course has commenced.

3. Refund Process

• To request a refund, students/parents must submit a request via contact details or email id updated in registration form.
• All refund requests will be reviewed within 7 to 14 business days.
• Approved refunds will be processed within 7 to 14 business days to the original payment method.

4. Dispute Resolution

If you have any concerns about a payment or refund request, please contact our support team at [[email protected] / +61 473 179 130], and we will work to resolve the issue promptly.

We reserve the right to update this policy as necessary.